[rt-users] Adding a CustomField to a ticket?

[Howard Jones]

Rick Russell wrote:

>Howard Jones wrote:
>
>  
>
>>  my $cf = $tick->QueueObj->CustomField('OutageSource');
>>    
>>
>
>I think this is where you're going south. Custom Fields are independent
>objects, not actually part of the Queue object.
>
>I got this out of the Wiki (I've replaced some of the variable names to
>match your code):
>
>my $QueueObj = $self->TicketObj->QueueObj;
>my $cf = RT::CustomField->new( $QueueObj->CurrentUser );
>
>$cf->LoadByNameAndQueue( Name => 'OutageSource', Queue => 0 );
># for global CFs: Queue => 0
># for queue CFs: Queue => QueueObj->id
>
>my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue(
>                        Field => $cf->id,
>                        Value => $requestor,
>            RecordTransaction => 1 );
>  
>
Aha! That did the trick. Thanks Rick.

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