[rt-users] Creation of a ticket on resolve

[David J. Schnardthorst]

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I have a script that I have written that will upon resolving a ticket open a new
ticket in our "Accounting" queue for invoicing purposes.  In this, I would like
to add the Owner of the ticket (Name preferably, but their login ID is
suitable).  However, I cannot figure out how to do this.  Everything works fine
but I cannot get the Owner information.  What is the best way to do this.  (See
sample of template below).

===Create-Ticket: PaymentRequest
Subject: Payables Request for {$Tickets{'TOP'}->Subject}
Queue: Accounting
RefersTo: TOP
Content:

The ticket {$Ticket->id} has been closed and is marked as Billable.  Please
create a payment request for the Ticket Owner:

      Owner: {$Tickets('TOP'}->Owner}
Time Worked: {$Ticket->TimeWorked} minutes

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David Schnardthorst
URL: http://www.wavesco.com
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