[rt-users] Creation of a ticket on resolve

[Ruslan Zakirov]

On 10/19/05, David J. Schnardthorst <daves at wavesco.com> wrote:
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> I have a script that I have written that will upon resolving a ticket open a new
> ticket in our "Accounting" queue for invoicing purposes.  In this, I would like
> to add the Owner of the ticket (Name preferably, but their login ID is
> suitable).  However, I cannot figure out how to do this.  Everything works fine
> but I cannot get the Owner information.  What is the best way to do this.  (See
> sample of template below).
>
> ===Create-Ticket: PaymentRequest
> Subject: Payables Request for {$Tickets{'TOP'}->Subject}
> Queue: Accounting
> RefersTo: TOP
> Content:
>
> The ticket {$Ticket->id} has been closed and is marked as Billable.  Please
> create a payment request for the Ticket Owner:
>
>       Owner: {$Tickets('TOP'}->Owner}
1) wrong braces
2) try {$Tickets{'TOP'}->OwnerObj->Name}

> Time Worked: {$Ticket->TimeWorked} minutes
>
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> - --
> David Schnardthorst
> URL: http://www.wavesco.com
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--
Best regards, Ruslan.