[rt-users] Problem when users are created automatically from rt-mailgate

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Oct 19 18:36:32 EDT 2005

On 10/19/05, Nathan, Ahalya <Ahalya_Nathan at mudnebr.com> wrote:
> Hi all,
> I have rt-mailgate configured and I am using outlook to create tickets
> by sending a mail to help at example.com. After sending a mail to this
> mail-id, the ticket is created but the problem arises when new users are
> automatically created.
> When users are automatically created, the users table has correct
> entries (e.g:comments field in the Users table has "Autocreated on
> ticket submission")except for the Password field.
> I tried passing the args{'Password'} to be undef while creating the user
> in the Users table, but still when the user is created a crypted
> password is put in the password field.
RT by default creates record with "*NO PASWORD*" value in password field.

> Is there something which I am missing out?
May be you've installed extension that generates passwords for newly
created users?

> Thanks
> Ahalya Nathan
> Senior Programmer / Analyst
> Information Technology, Metropolitan Utilities District
> (402) 504-7180 phone
> (402) 504-5180 fax
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Best regards, Ruslan.

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