[rt-users] Question 1 of 2:how to create an E-mail template showing the whole history of a ticket, but only comments andcorrespondance

Einar Fagertun einar.fagertun at cc.uit.no
Fri Oct 21 09:40:45 EDT 2005


I am trying to figure out how to create a template that send the whole ticket history in the mail, but only the comments and correspondance in this regard (not status change, owner change, status resolved, status opened etc)

The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.

I am using RT 3.4.2

---  Einar Fagertun  ---
---   Orakelet/UiTø  ---
---  Tlf: 776 46801  ---
- http://orakel.uit.no -

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