[rt-users] Question 1 of 2:how to create an E-mail template showing the whole history of a ticket, but only comments andcorrespondance

[Stephen Turner]

At Friday 10/21/2005 09:40 AM, Einar Fagertun wrote:
>Hi
>
>I am trying to figure out how to create a template that send the whole 
>ticket history in the mail, but only the comments and correspondance in 
>this regard (not status change, owner change, status resolved, status 
>opened etc)

Look here -
>http://wiki.bestpractical.com/index.cgi?AddTicketHistoryToMail

It looks like this example lists only correspondence, but it should be easy 
to include comments too.

Steve