[rt-users] Question 1 of 2:how to create an E-mail template showing the whole history of a ticket, but only comments andcorrespondance

Stephen Turner sturner at MIT.EDU
Fri Oct 21 15:01:18 EDT 2005

At Friday 10/21/2005 09:40 AM, Einar Fagertun wrote:
>I am trying to figure out how to create a template that send the whole 
>ticket history in the mail, but only the comments and correspondance in 
>this regard (not status change, owner change, status resolved, status 
>opened etc)

Look here -

It looks like this example lists only correspondence, but it should be easy 
to include comments too.


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