[rt-users] RT 3.4.0 - RT could not load a valid user

Soldino soldino at email.it
Mon Oct 24 12:39:01 EDT 2005

> Hi,
> I have installed RT 3.4.0 in a Linux system Fedora Core 2. In
> /var/log/message appares errore message like:
> ----
> Oct 16 12:44:54 xxxxx RT: RT could not load a valid user, and RT's
> configuration does not allow for the creation of a new user
> for this email (news at xxxxx.net).  You might need to grant 'Everyone' the
> right 'CreateTicket' for the queue xxxxx.  
> (/opt/rt3/lib/RT/Interface/Email.pm:627)
> ----
> After I have upgraded the version to  3.4.3, I have degframented the db
> ALTER TABLE but I can't resolve the problem. A lot of ticket are rejected
> the RT system.
> Each queue have the correct group grant for 'Everyone'. If I send 10 mail
> RT 3 mails are rejected!
> Any ideas?
> Tnx
> Giuseppe

The solution:
I have increased the threads of the server web in the file
/etc/httpd/conf/httpd.conf and I have restarted the server web apache.
The rows I modified are:
<IfModule prefork.c>
StartServers       24 #old 8
MinSpareServers    10 #old 5
MaxSpareServers    40 #old 20
MaxClients        150 
MaxRequestsPerChild  4000
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