[rt-users] Please help the newbie

[Ruslan Zakirov]

On 10/24/05, Bama Man <bamaman30 at email.com> wrote:
>
>
> I am stuck.
>
>
>
> I am new to RT. We have had RT running for a while I have not been with the
> company that long and RT has started messing up. I am running rt 3.11. What
> it is doing is giving the prog mailer (/usr/sbin/smrsh) exited with
> EX_TEMPFAIL. I have searched that error and came up with this to try this
> and it works.
>
> cat dfj9KJDVHX001731 | /etc/smrsh/rt-mailgate --queue general --action
> correspond --url http://my.domain/rt but when I email it to support at domain
> and have it have a Alias with rt at domain with the program running
> /etc/smrsh/rt-mailgate --queue general --action comment --url
> http://domain/rt it comes back
>
>
> Forcing the attempted delivery of mail with the command /usr/lib/sendmail -v
> -q -C/etc/mail/sendmail.cf ..
> Running /var/spool/mqueue/j9OFd4vE004664 (sequence 1 of 1)
> "|/etc/smrsh/rt-mailgate --queue facilities --action comment --url
> http://itsupport.summa.com/rt/"... Connecting to prog...
> mailer prog died with signal 11
> "|/etc/smrsh/rt-mailgate --queue facilities --action comment --url
> http://itsupport.summa.com/rt/"... Deferred: prog mailer
> (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>
>
>
> Can some one please help
1) IMHO /etc/smrsh/rt-mailgate should be symlink, but not a copy of
the rt-mailgate script
2) rt-mailgate has option --debug, add it and it will show more info about error

>
>
>
> Thank you,
>
> Joel
>  --
>
> ___________________________________________________
> Play 100s of games for FREE! http://games.mail.com/
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Buy your copy of our new book, RT Essentials, today!
>
> Download a free sample chapter from
> http://rtbook.bestpractical.com
>
>


--
Best regards, Ruslan.