[rt-users] CustomFields and Attachment in email

Fabiano Tomimatsu fabiano.tomimatsu at camara.gov.br
Tue Oct 25 14:50:29 EDT 2005



I've created a queue with some customs fields. I've used the scrip
extractCustomFieldValue to extract values of an email and automatically
fill the ticket created through this email. I verified that the email
must be sent in plain-text format in order to scrip functions correctly.

However, if an email will be sent with an attached file, the script
extractCustomFieldValue not functions, in other words, customs fields
aren't fill from email and the ticket is created with the empty customs


How do I?





-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20051025/1b709917/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 25824 bytes
Desc: image001.jpg
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20051025/1b709917/attachment.jpg>

More information about the rt-users mailing list