[rt-users] Query Builder not saving named query.

[Carole Casaretto]

Hi all,

We are having difficulty allowing  users (not defined as a super user) 
the ability to create and save a search under "My Saved Search" or any 
other  search saved privacy area in RT's Query Builder.

We tried allowing Global Rights to "everyone"  for: CreateSavedSearch, 
EditSavedSearch, LoadSavedSearch, ShowSavedSearch.

This gave users access to the Query Builder Save and Load area but no 
ability to actually save a search.  When a user tries to name a search 
and clicks the Save button, the error message they receive are either:
"Can't find a saved search to work with" or "Can't save this search."

We appreciate any help you can provide.  Thanks so much.   Carole