[rt-users] rt-mailgate problems

Tom Kyle tkyle at matlock.wustl.edu
Thu Oct 27 16:25:40 EDT 2005

I'm in the process of moving our group from RT 1.07 to 3.4.4 on a system 
running Solaris 10 x86.  Everything has been working well, except that I 
can't get ticket creation by email to work.  Syslog is recording:

Oct 27 15:08:12 plumbing sendmail[14289]: [ID 801593 mail.info] 
j9OJk3x2002042: to="|/var/adm/sm.bin/rt-mailgate --queue general 
--action correspond --url http://myhost.mydomain/rt/", 
ctladdr=<rt at myhost.mydomain> (1/0), delay=3+00:22:09, xdelay=00:00:00, 
mailer=prog, pri=26761053, dsn=4.0.0, stat=Deferred: prog mailer 
(/bin/sh) exited with EX_TEMPFAIL

I have the following in my /etc/mail/aliases:

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url 
rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment 
--url http://myhost.mydomain/rt/"

After googling and reading the fine manual, I've symlinked 
/opt/rt3/bin/rt-mailgate to /var/adm/sm.bin/rt-mailgate, but to no 
effect.  I've also replaced the Sun sendmail with a compile of 
sendmail.org's 8.13.5.

Any ideas?




Thomas A. Kyle
Network Analyst
Washington University
Department of Psychiatry
tkyle at matlock.wustl.edu
P: (314) 286-1779

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