[rt-users] rt-mailgate problems

Tom Kyle tkyle at matlock.wustl.edu
Thu Oct 27 17:10:48 EDT 2005

As is standard practice, I puzzled it out within five minutes of posting.

Piping a mail message directly through the rt-mailgate script showed 
that it couldn't create a ticket in the "general" queue.  In my infinite 
wisdom, I'd renamed the queue " General" so that it always appeared 
first in drop-downs and then promptly forgotten.

I'd tried piping a message through (echo 
"hello"|/opt/rt3/bin/rt-mailgate --etc etc) earlier while 
troubleshooting, but it had just gone off into never-never land. 
Must've fixed something without realizing it.

Tom Kyle wrote:
> I'm in the process of moving our group from RT 1.07 to 3.4.4 on a system 
> running Solaris 10 x86.  Everything has been working well, except that I 
> can't get ticket creation by email to work.  Syslog is recording:
> Oct 27 15:08:12 plumbing sendmail[14289]: [ID 801593 mail.info] 
> j9OJk3x2002042: to="|/var/adm/sm.bin/rt-mailgate --queue general 
> --action correspond --url http://myhost.mydomain/rt/", 
> ctladdr=<rt at myhost.mydomain> (1/0), delay=3+00:22:09, xdelay=00:00:00, 
> mailer=prog, pri=26761053, dsn=4.0.0, stat=Deferred: prog mailer 
> (/bin/sh) exited with EX_TEMPFAIL
> I have the following in my /etc/mail/aliases:
> rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url 
> http://myhost.mydomain/rt/"
> rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action comment 
> --url http://myhost.mydomain/rt/"
> After googling and reading the fine manual, I've symlinked 
> /opt/rt3/bin/rt-mailgate to /var/adm/sm.bin/rt-mailgate, but to no 
> effect.  I've also replaced the Sun sendmail with a compile of 
> sendmail.org's 8.13.5.
> Any ideas?
> Thanks,
> Tom


Thomas A. Kyle
Network Analyst
Washington University
Department of Psychiatry
tkyle at matlock.wustl.edu
P: (314) 286-1779

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