[rt-users] Resolving tickets from a particular address

[Roy El-Hames]

I am curious to what you are trying to do , because there might be an 
easier way, if you are in control of the original request sent (I assume 
them to be automated messages ), then get them created in a seperate 
queue (create new mail alias => point to different queue), then create a 
scrip on that new queue where on create you resolve ..(does not make 
sense but seen worse)

Roy
Ben Brown wrote:

>I need some advice - I need to figure out how to resolve all requests
>sent from a certain email address as soon as they arrive. 
>
> 
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>Any ideas?
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>Thanks,
>
> 
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>Ben Brown
>
>CPI Group
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>
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