[rt-users] Resolving tickets from a particular address

[Ken O'Driscoll]

On Fri, 2005-10-28 at 08:04, Ben Brown wrote:
> I need some advice – I need to figure out how to resolve all requests
> sent from a certain email address as soon as they arrive. 
> 
[...snip...]

Hi Ben,

You can do this with a scrip.  There's a wiki article floating around
about how to manage Nagios server failure notification emails.  It has
some code about resolving tickets based on conditions.

 - Ken.


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