[rt-users] setting up fields & sorting custom fields

[Craig Stevenson]

I got the other half of this problem farther down the road.  I can now 
control the layout of custom fields by editing the OBJECTCUSTOMFIELDS, 
SORTORDER column with respec to the CUSTOMFIELD columng.  The index in 
CUSTOMFIELD derived from the ID and NAME in CUSTOMFIELDS.

Good news.

Craig Stevenson wrote:

> I have the solution to my first issue.  I was missing the 
> OBJECTCUSTOMFIELDVALUES table.
> I create the table as specified in the schema.Oracle, and now it saves 
> it's data.
>
> I am still puzzled about getting control of the layout of the various 
> custom fields.
>
> Thanks.
>
> Craig Stevenson wrote:
>
>> Hi:
>>
>> I have a couple of issues that I could use advice on.
>>
>> -- I am able to create custom fields on my ticket. I do not see how 
>> it is possible to get the values in the custom fields.  It should 
>> show up in other locations (such as viewing ticket, location in 
>> presumably the tickets table.
>>
>> Any pointers to helpful information is greatly appreciated.
>>
>> -- Arranging the forms on the ticket page.  It is unclear to me how 
>> to go about fixing the layout of the custom fields.  There are 
>> certain groupings I would like to maintain betwee particular fields.  
>> But rt just puts them where it likes.
>> Is there some editing I could do that would give me control over the 
>> layout?
>>
>> Thanks for the help!
>>
>
>


-- 
Craig Stevenson
|| stevensc at nsuok.edu | 918-456-5511x5955
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