[rt-users] setting up fields & sorting custom fields

[Craig Stevenson]

I have the solution to my first issue.  I was missing the 
OBJECTCUSTOMFIELDVALUES table.
I create the table as specified in the schema.Oracle, and now it saves 
it's data.

I am still puzzled about getting control of the layout of the various 
custom fields.

Thanks.

Craig Stevenson wrote:

> Hi:
>
> I have a couple of issues that I could use advice on.
>
> -- I am able to create custom fields on my ticket. I do not see how it 
> is possible to get the values in the custom fields.  It should show up 
> in other locations (such as viewing ticket, location in presumably the 
> tickets table.
>
> Any pointers to helpful information is greatly appreciated.
>
> -- Arranging the forms on the ticket page.  It is unclear to me how to 
> go about fixing the layout of the custom fields.  There are certain 
> groupings I would like to maintain betwee particular fields.  But rt 
> just puts them where it likes.
> Is there some editing I could do that would give me control over the 
> layout?
>
> Thanks for the help!
>


-- 
Craig Stevenson
|| stevensc at nsuok.edu | 918-456-5511x5955
|| Northeastern State University
|| 601 N. Grand | Tahlequah, Oklahoma 74464-2399