Fwd: [rt-users] creating a new RT instance from scratch

[Randy Paries]

Todd

Thanks for the reply

So is there any doc or any suggextion that i could do before to make
the most out of the performace for 5000 customers.

the box is a new box with the latest fedora, apache2 and mysql.

i would assume that the db install script creates all the nessasry indexes.

I noticed some mention of FastCGI.... Does that make a difference?

Thanks


On 10/28/05, Todd Chapman <todd at chaka.net> wrote:
> On Fri, Oct 28, 2005 at 05:27:52PM -0500, Randy Paries wrote:
> > hello,
> > Have been running rt3.0 for some time
> > I am now building a new box from scratch
> >
> > So i just got it up and running
> > it is fedora , RT 3.4.4 and mysql
> >
> > We only allow email access to our customers, and our helpdesk people
> > use the web interface.
> >
> > one of the things i had problems with my old 3.0, is everytime a
> > person opened a call, it created a new user and 4 new groups. Our
> > numbers were getting high and the performace was really suffering.
> >
> > So i am wondering what other people are doing. For every new call do i
> > have to create all these groups? I have about 5000 customers
> >
> > Thanks for any help or insite
> >
> > Randy
>
> All those groups are part of RT's infrastucture, and the design
> should be such that it is not a problem. If your system is slow
> then you either need to tune it or get faster hardware.
>
> -Todd
>