[rt-users] creating a new RT instance from scratch

[Todd Chapman]

You should keep Ccing the list to get the most input.

I have found mod_perl and fastcgi performance to be similar.

-Todd

On Sat, Oct 29, 2005 at 10:07:15AM -0500, Randy Paries wrote:
> Todd
> 
> Thanks for the reply
> 
> So is there any doc or any suggextion that i could do before to make
> the most out of the performace for 5000 customers.
> 
> the box is a new box with the latest fedora, apache2 and mysql.
> 
> i would assume that the db install script creates all the nessasry indexes.
> 
> I noticed some mention of FastCGI.... Does that make a difference?
> 
> Thanks
> 
> 
> On 10/28/05, Todd Chapman <todd at chaka.net> wrote:
> > On Fri, Oct 28, 2005 at 05:27:52PM -0500, Randy Paries wrote:
> > > hello,
> > > Have been running rt3.0 for some time
> > > I am now building a new box from scratch
> > >
> > > So i just got it up and running
> > > it is fedora , RT 3.4.4 and mysql
> > >
> > > We only allow email access to our customers, and our helpdesk people
> > > use the web interface.
> > >
> > > one of the things i had problems with my old 3.0, is everytime a
> > > person opened a call, it created a new user and 4 new groups. Our
> > > numbers were getting high and the performace was really suffering.
> > >
> > > So i am wondering what other people are doing. For every new call do i
> > > have to create all these groups? I have about 5000 customers
> > >
> > > Thanks for any help or insite
> > >
> > > Randy
> >
> > All those groups are part of RT's infrastucture, and the design
> > should be such that it is not a problem. If your system is slow
> > then you either need to tune it or get faster hardware.
> >
> > -Todd
> >