[rt-users] Reply to requestor problem

Todd Chapman todd at chaka.net
Mon Oct 31 13:09:49 EST 2005

On Mon, Oct 31, 2005 at 12:54:36PM -0500, Anthony D. Green wrote:
> We just upgraded from RT2 (very old) to RT 3.4.4 and for some reason when we
> reply to a
> ticket, the reply to requestors never happen. We can submit a new ticket via
> email no problem, so incoming, the mailgate is working well, but outgoing, it
> doesn't do anything but the autoreply we set up. The autoreply does work, so
> the issue is not sendmail.
> Also, on the replying screen there are two buttons, "Update Ticket" and "Save
> Changes", which one should we be using to correspond with our requestors?? Save
> changes appears to do nothing useful and update ticket, seems to do something,
> but no dialog returned that confirms message sent.
> We're running Redhat 4 EL with Apache 2.

Do you have a Scrip with the description: 

On Correspond Notify Requestors and Ccs with template Correspondence

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