[rt-users] Reply to requestor problem

[Todd Chapman]

On Mon, Oct 31, 2005 at 02:07:29PM -0500, Anthony D. Green wrote:
> --- You wrote:
> On Mon, Oct 31, 2005 at 01:50:26PM -0500, Anthony D. Green wrote:
> > --- You wrote:
> > 
> > Do you have a Scrip with the description: 
> > 
> > On Correspond Notify Requestors and Ccs with template Correspondence
> > --- end of quote ---
> > 
> > Yes, and have is set as Global scrip.
> > 
> 
> Do you have RT configured to record outgoing e-mail?
> --- end of quote ---
> 
> I believe so, I sent your question to the server admin. We do receive a message
> when we resolve a ticket, but no content, when we reply to one. Really strange.
> 

Are _any_ outgoing e-mails recorded in your tickets? (should have a [show] link)

Also, always CC rt-users. Everyone should be able to participate in the discussion.

-Todd