[rt-users] Reply to requestor problem

[Todd Chapman]

On Mon, Oct 31, 2005 at 02:16:32PM -0500, Anthony D. Green wrote:
> --- You wrote:
> On Mon, Oct 31, 2005 at 01:50:26PM -0500, Anthony D. Green wrote:
> > --- You wrote:
> > 
> > Do you have a Scrip with the description: 
> > 
> > On Correspond Notify Requestors and Ccs with template Correspondence
> > --- end of quote ---
> > 
> > Yes, and have is set as Global scrip.
> > 
> 
> Do you have RT configured to record outgoing e-mail?
> --- end of quote ---
> 
> maybe this helps:
> 
> RT Variables

<snip>

This is the one I was looking for:

RT::RecordOutgoingEmail         1

So are the e-mails you expect to be sent recorded in the ticket?