[rt-users] Reply to requestor problem

Anthony D. Green Anthony.D.Green at Dartmouth.EDU
Mon Oct 31 14:47:26 EST 2005 


--- Forwarded message from Anthony D. Green ---

>Date: 31 Oct 2005 14:16:32 EST
>From: Anthony D. Green
>Subject: Re: [rt-users] Reply to requestor problem
>To: todd at chaka.net (Todd Chapman)

--- You wrote:
On Mon, Oct 31, 2005 at 01:50:26PM -0500, Anthony D. Green wrote:
> --- You wrote:
> 
> Do you have a Scrip with the description: 
> 
> On Correspond Notify Requestors and Ccs with template Correspondence
> --- end of quote ---
> 
> Yes, and have is set as Global scrip.
> 

Do you have RT configured to record outgoing e-mail?
--- end of quote ---

maybe this helps:

RT Variables
RT::AmbiguousDayInPast 	1
RT::BasePath 	/opt/rt3
RT::BinPath 	/opt/rt3/bin
RT::CORE_CONFIG_FILE 	/opt/rt3/etc/RT_Config.pm
RT::CommentAddress 	RT_CommentAddressNotSet
RT::CorrespondAddress 	RT_CorrespondAddressNotSet
RT::DatabaseHost 	localhost
RT::DatabaseName 	rt3
RT::DatabasePassword 	Password not printed
RT::DatabaseRTHost 	localhost
RT::DatabaseType 	mysql
RT::DatabaseUser 	rt_user
RT::DateDayBeforeMonth 	1
RT::DefaultSearchResultFormat 	'<B><A
HREF="/rt/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
HREF="/rt/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>'
RT::EmailOutputEncoding 	utf-8
RT::EtcPath 	/opt/rt3/etc
RT::FriendlyFromLineFormat 	"%s via RT" <%s>
RT::FriendlyToLineFormat 	"%s of Dartmouth.org Ticket #%s":;
RT::LocalEtcPath 	/opt/rt3/local/etc
RT::LocalLexiconPath 	/opt/rt3/local/po
RT::LocalPath 	/opt/rt3/local
RT::LogDir 	/opt/rt3/var/log
RT::LogToFileNamed 	rt.log
RT::LogToScreen 	error
RT::LogToSyslog 	debug
RT::LogoURL 	/rt/NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 	1
RT::MailCommand 	sendmailpipe
RT::MasonComponentRoot 	/opt/rt3/share/html
RT::MasonDataDir 	/opt/rt3/var/mason_data
RT::MasonLocalComponentRoot 	/opt/rt3/local/html
RT::MasonSessionDir 	/opt/rt3/var/session_data
RT::MaxAttachmentSize 	10000000
RT::MaxInlineBody 	13456
RT::MessageBoxWidth 	72
RT::MessageBoxWrap 	HARD
RT::MinimumPasswordLength 	7
RT::MyRequestsLength 	10
RT::MyTicketsLength 	10
RT::Organization 	Dartmouth.org
RT::OwnerEmail 	joseph.l.hill at dartmouth.edu
RT::RTAddressRegexp 	^rt\@example.com$
RT::RecordOutgoingEmail 	1
RT::RedistributeAutoGeneratedMessages 	1
RT::SITE_CONFIG_FILE 	/opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments 	-oi -t
RT::SendmailPath 	/usr/sbin/sendmail
RT::Timezone 	US/Eastern
RT::UseFriendlyFromLine 	1
RT::VERSION 	3.4.4
RT::VarPath 	/opt/rt3/var
RT::WebBaseURL 	http://localhost
RT::WebFlushDbCacheEveryRequest 	1
RT::WebImagesURL 	/rt/NoAuth/images/
RT::WebPath 	/rt
RT::WebURL 	http://localhost/rt/
RT::rtname 	Dartmouth.org
Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
  Platform:
    osname=linux, osvers=2.4.21-27.0.2.elsmp, archname=i386-linux-thread-multi
    uname='linux decompose.build.redhat.com 2.4.21-27.0.2.elsmp #1 smp wed jan
12 23:35:44 est 2005 i686 i686 i386 gnulinux '
    config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386 -mtune=pentium4
-Dversion=5.8.5 -Dmyhostname=localhost -Dperladmin=root at localhost -Dcc=gcc
-Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux
-Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads
-Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow
-Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005
-Uversiononly -Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2
5.8.1 5.8.0'
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
    useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
    use64bitint=undef use64bitall=undef uselongdouble=undef
    usemymalloc=n, bincompat5005=undef
  Compiler:
    cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
    optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4',
    cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe
-I/usr/local/include -I/usr/include/gdbm'
    ccversion='', gccversion='3.4.4 20050721 (Red Hat 3.4.4-2)',
gccosandvers=''
    intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8
    alignbytes=4, prototype=define
  Linker and Libraries:
    ld='gcc', ldflags =' -L/usr/local/lib'
    libpth=/usr/local/lib /lib /usr/lib
    libs=-lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
    perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
    libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
    gnulibc_version='2.3.4'
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E
-Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE'
    cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'



$BB|' RT 3.4.4 Copyright 1996-2005 Best Practical Solutions, LLC.


**********************************************
When the box said "requires Windows XP or better," I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

****IMPORTANT****
You may access the new ONLINE DIRECTORY using your VAN Email user name and
password.

This email message contains information that may be confidential. Use by
parties other than the intended recipient is unauthorized and prohibited.
Please contact the sender if you received this transmission in error. Thank
you.

--- End of forwarded text ---

**********************************************
When the box said "requires Windows XP or better," I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

****IMPORTANT****
You may access the new ONLINE DIRECTORY using your VAN Email user name and
password.

This email message contains information that may be confidential. Use by
parties other than the intended recipient is unauthorized and prohibited.
Please contact the sender if you received this transmission in error. Thank
you.

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