[rt-users] Reply to requestor problem

Anthony D. Green Anthony.D.Green at Dartmouth.EDU
Mon Oct 31 14:47:37 EST 2005



--- Forwarded message from Anthony D. Green ---

>Date: 31 Oct 2005 14:22:58 EST
>From: Anthony D. Green
>Subject: Re: [rt-users] Reply to requestor problem
>To: todd at chaka.net (Todd Chapman)

--- You wrote:
On Mon, Oct 31, 2005 at 02:16:32PM -0500, Anthony D. Green wrote:
> --- You wrote:
> On Mon, Oct 31, 2005 at 01:50:26PM -0500, Anthony D. Green wrote:
> > --- You wrote:
> > 
> > Do you have a Scrip with the description: 
> > 
> > On Correspond Notify Requestors and Ccs with template Correspondence
> > --- end of quote ---
> > 
> > Yes, and have is set as Global scrip.
> > 
> 
> Do you have RT configured to record outgoing e-mail?
> --- end of quote ---
> 
> maybe this helps:
> 
> RT Variables

<snip>

This is the one I was looking for:

RT::RecordOutgoingEmail         1

So are the e-mails you expect to be sent recorded in the ticket?
--- end of quote ---

No we don't see that

**********************************************
When the box said "requires Windows XP or better," I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

****IMPORTANT****
You may access the new ONLINE DIRECTORY using your VAN Email user name and
password.

This email message contains information that may be confidential. Use by
parties other than the intended recipient is unauthorized and prohibited.
Please contact the sender if you received this transmission in error. Thank
you.

--- End of forwarded text ---

**********************************************
When the box said "requires Windows XP or better," I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

****IMPORTANT****
You may access the new ONLINE DIRECTORY using your VAN Email user name and
password.

This email message contains information that may be confidential. Use by
parties other than the intended recipient is unauthorized and prohibited.
Please contact the sender if you received this transmission in error. Thank
you.



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