[rt-users] Reply to requestor problem (forwarded from Todd Chapman <todd at chaka.net>)

[Anthony D. Green]

--- Forwarded message from Anthony D. Green ---

>Date: 31 Oct 2005 14:27:13 EST
>From: Anthony D. Green
>Subject: Re: [rt-users] Reply to requestor problem (forwarded from Todd
Chapman <todd at chaka.net>)
>To: todd at chaka.net



--- Forwarded message from "Joseph L. Hill" ---

>Subject: Re: [rt-users] Reply to requestor problem (forwarded from Todd
Chapman <todd at chaka.net>)
>From: "Joseph L. Hill" <joseph.l.hill at dartmouth.edu>
>Reply-To: joseph.l.hill at dartmouth.edu
>To: "Anthony D. Green" <Anthony.D.Green at Dartmouth.EDU>
>In-Reply-To: <51531427 at newdancer.Dartmouth.EDU>
>References: <51531427 at newdancer.Dartmouth.EDU>
>Date: Mon, 31 Oct 2005 14:24:21 -0500

 this is set to 1 in the config i just checked:

[root at rt etc]# grep RecordOut *
RT_Config.pm:# By default, RT records each message it sends out to its
own internal database.# To change this behaviour, set
$RecordOutgoingEmail to 0
RT_Config.pm:Set($RecordOutgoingEmail, 1);



On Mon, 2005-10-31 at 14:21 -0500, Anthony D. Green wrote:
> On Mon, Oct 31, 2005 at 02:16:32PM -0500, Anthony D. Green wrote:
> > --- You wrote:
> > On Mon, Oct 31, 2005 at 01:50:26PM -0500, Anthony D. Green wrote:
> > > --- You wrote:
> > > 
> > > Do you have a Scrip with the description: 
> > > 
> > > On Correspond Notify Requestors and Ccs with template Correspondence
> > > --- end of quote ---
> > > 
> > > Yes, and have is set as Global scrip.
> > > 
> > 
> > Do you have RT configured to record outgoing e-mail?
> > --- end of quote ---
> > 
> > maybe this helps:
> > 
> > RT Variables
> 
> <snip>
> 
> This is the one I was looking for:
> 
> RT::RecordOutgoingEmail         1
> 
> So are the e-mails you expect to be sent recorded in the ticket?
-- 

joseph.l.hill at dartmouth.edu
(603)646-0387

pub  1024D/8C9AD7D7 2003-06-09 Joseph L. Hill
<joseph.l.hill at dartmouth.edu>

http://fedora.redhat.com/download/

--- End of forwarded text ---

**********************************************
When the box said "requires Windows XP or better," I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

****IMPORTANT****
You may access the new ONLINE DIRECTORY using your VAN Email user name and
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you.

--- End of forwarded text ---

**********************************************
When the box said "requires Windows XP or better," I installed Linux!

Anthony D. Green '44A
User Support Analyst
Dartmouth College
Alumni Information Resources
6068 Blunt Alumni Center
Hanover, NH, 03755

http://alumni.dartmouth.edu/

603-646-0974
Fax 603-646-1600

****IMPORTANT****
You may access the new ONLINE DIRECTORY using your VAN Email user name and
password.

This email message contains information that may be confidential. Use by
parties other than the intended recipient is unauthorized and prohibited.
Please contact the sender if you received this transmission in error. Thank
you.