[rt-users] E-mail problems

[Priddy, John]

Did you put or link rt-mailgate in /etc/smrsh?  This is more or less
required (out of the box) when running rhel I think... Its been a long
time since I set up ours, but were running rhel3 and I distinctly
remember this 'problem' and the solution was to link  from /etc/smrsh
among some other sendmail tom foolery.

How about using rt-mailgate manually? Can you create tickets that way?
How about the rt logs?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Frank
Saxton
Sent: Thursday, September 01, 2005 3:30 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] E-mail problems

Nothing worth having comes easy :)

New RT3.4.4 on RHEL4 install

RT is working file but isn't creating tickets that come in as e-mail

/etc/aliases:

# The Tek queue
#
Tek-noc:    "|/opt/rt3/bin/rt-mailgate --queue Tek-noc --action
correspond 
--url
  http://frankie.vigilancemonitoring.com/rt/"
Tek-noc-comment:    "|/opt/rt3/bin/rt-mailgate --queue Tek-noc --action
comment
--url http://frankie.vigilancemonitoring.com/rt/"

/var/log/maillog:

Sep  1 00:26:41 frankie sendmail[15127]: j817QeAX015127: 
from=<Jones at Easyrider.c
om>, size=633, class=0, nrcpts=1, 
msgid=<5.2.0.9.0.20050901002558.03f84878 at mail.
aracnet.com>, proto=ESMTP, daemon=MTA, relay=jade.aracnet.com
[216.99.193.136]
Sep  1 00:26:41 frankie sendmail[15128]: j817QeAX015127: 
to="|/opt/rt3/bin/rt-ma
ilgate --queue Tek-noc --action correspond --url 
http://frankie.vigilancemonitor
ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0), 
delay=00:
00:00, xdelay=00:00:00, mailer=prog, pri=30869, dsn=4.0.0,
stat=Deferred: 
prog m
ailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
Sep  1 00:27:04 frankie sendmail[15130]: j817QeAX015127: 
to="|/opt/rt3/bin/rt-ma
ilgate --queue Tek-noc --action correspond --url 
http://frankie.vigilancemonitor
ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0), 
delay=00:
00:23, xdelay=00:00:00, mailer=prog, pri=120869, dsn=4.0.0,
stat=Deferred: prog
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
Sep  1 00:27:05 frankie sendmail[15130]: j81795aP015094: 
to="|/opt/rt3/bin/rt-ma
ilgate --queue Tek-noc --action correspond --url 
http://frankie.vigilancemonitor
ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0), 
delay=00:
17:54, xdelay=00:00:00, mailer=prog, pri=121866, dsn=4.0.0,
stat=Deferred: prog
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL


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