[rt-users] E-mail problems

[Frank Saxton]

Hello John,

Yes, I followed the instructions very closely... copied rt-mailgate to 
/etc/smrsh

I can enter tickets manually thorugh the RT GUI but the RT mail piece is 
prety much broken.  Sendmail itself seems to be just fine though.  Don;t 
know how to manually run rt-mailgate.  Following is a maillog entry and 
running rt-mailgate manually that hung.  I'm sure I used the wrong syntax 
though. /opt/rt3/var/log is empty.  Other logs I should look at?

Sep  1 08:55:36 frankie sendmail[21801]: j81FtKaD021801: 
from=<Jones at Easyrider.c
om>, size=633, class=0, nrcpts=1, 
msgid=<5.2.0.9.0.20050901085458.04045300 at mail.
aracnet.com>, proto=ESMTP, daemon=MTA, relay=jade.aracnet.com [216.99.193.136]
Sep  1 08:55:36 frankie sendmail[21802]: j81FtKaD021801: 
to="|/etc/smrsh/rt-mail
gate --queue Tek-noc --action correspond --url 
http://frankie.vigilancemonitorin
g.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0), 
delay=00:00
:00, xdelay=00:00:00, mailer=prog, pri=30869, dsn=4.0.0, stat=Deferred: 
prog mai
ler (/usr/sbin/smrsh) exited with EX_TEMPFAIL

[root at frankie rt-3.4.4]# /etc/smrsh/rt-mailgate --queue Tek-noc --action 
corresp
ond --url http://frankie.vigilancemonitoring.com/rt/

[root at frankie rt-3.4.4]#

At 04:41 AM 9/1/2005 -0400, Priddy, John wrote:
>Did you put or link rt-mailgate in /etc/smrsh?  This is more or less
>required (out of the box) when running rhel I think... Its been a long
>time since I set up ours, but were running rhel3 and I distinctly
>remember this 'problem' and the solution was to link  from /etc/smrsh
>among some other sendmail tom foolery.
>
>How about using rt-mailgate manually? Can you create tickets that way?
>How about the rt logs?
>
>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com
>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Frank
>Saxton
>Sent: Thursday, September 01, 2005 3:30 AM
>To: rt-users at lists.bestpractical.com
>Subject: [rt-users] E-mail problems
>
>Nothing worth having comes easy :)
>
>New RT3.4.4 on RHEL4 install
>
>RT is working file but isn't creating tickets that come in as e-mail
>
>/etc/aliases:
>
># The Tek queue
>#
>Tek-noc:    "|/opt/rt3/bin/rt-mailgate --queue Tek-noc --action
>correspond
>--url
>   http://frankie.vigilancemonitoring.com/rt/"
>Tek-noc-comment:    "|/opt/rt3/bin/rt-mailgate --queue Tek-noc --action
>comment
>--url http://frankie.vigilancemonitoring.com/rt/"
>
>/var/log/maillog:
>
>Sep  1 00:26:41 frankie sendmail[15127]: j817QeAX015127:
>from=<Jones at Easyrider.c
>om>, size=633, class=0, nrcpts=1,
>msgid=<5.2.0.9.0.20050901002558.03f84878 at mail.
>aracnet.com>, proto=ESMTP, daemon=MTA, relay=jade.aracnet.com
>[216.99.193.136]
>Sep  1 00:26:41 frankie sendmail[15128]: j817QeAX015127:
>to="|/opt/rt3/bin/rt-ma
>ilgate --queue Tek-noc --action correspond --url
>http://frankie.vigilancemonitor
>ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0),
>delay=00:
>00:00, xdelay=00:00:00, mailer=prog, pri=30869, dsn=4.0.0,
>stat=Deferred:
>prog m
>ailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>Sep  1 00:27:04 frankie sendmail[15130]: j817QeAX015127:
>to="|/opt/rt3/bin/rt-ma
>ilgate --queue Tek-noc --action correspond --url
>http://frankie.vigilancemonitor
>ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0),
>delay=00:
>00:23, xdelay=00:00:00, mailer=prog, pri=120869, dsn=4.0.0,
>stat=Deferred: prog
>mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>Sep  1 00:27:05 frankie sendmail[15130]: j81795aP015094:
>to="|/opt/rt3/bin/rt-ma
>ilgate --queue Tek-noc --action correspond --url
>http://frankie.vigilancemonitor
>ing.com/rt/", ctladdr=<Tek-noc at frankie.vigilancemonitoring.com> (8/0),
>delay=00:
>17:54, xdelay=00:00:00, mailer=prog, pri=121866, dsn=4.0.0,
>stat=Deferred: prog
>mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
>
>
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>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
>Buy your copy of our new book, RT Essentials, today!
>
>Download a free sample chapter from http://rtbook.bestpractical.com