[rt-users] Issues with rich formatted mails

[Bjørn Skovlund Rydén]

> -----Original Message-----
> From: Ruslan Zakirov [mailto:ruslan.zakirov at gmail.com] 

> What is "rich formatted" text? Is it html? Or .rtf 
> attachment?

HTML from Outlook or "Rich text" from gmail. Haven't tried other options.

> Does email source have text/plain alternative 
> part of the "rich formatted"
> part?

Hmm.. Not sure. I would say it does, atleast RT has a plain text alternative stored as a downloadable item.

> On 8/31/05, Bjørn Skovlund Rydén <bjorn at 247ms.com> wrote:
> > Hi
> > 
> > I've tried using the SetTicketPropertiesViaMail, in a 
> slightly modified version. After a bit of troubleshooting, I 
> found that it has serious issues with rich formatted texts.
> > $self->TransactionObj->Attachments->First->Content doesn't 
> return any text if it's a rich format email. How would I go 
> about fixing this?