[rt-users] Unmerging tickets.

[Ruslan Zakirov]

On 9/2/05, Raed El - Hames <r at elhames.co.uk> wrote:
> To follow on, is there or will there be (soon) an unmerge interface ..I
> noticed there was a contrib made for rt-2 , will be nice to have one for
> 3-4,
I don't know.

> 
> Thanks;
> 
> Roy
> 
> 
> ----- Original Message -----
> From: "Ruslan Zakirov" <ruslan.zakirov at gmail.com>
> To: <scottf at eacceleration.com>
> Cc: "RT-Users" <rt-users at lists.bestpractical.com>
> Sent: Wednesday, August 31, 2005 6:12 PM
> Subject: Re: [rt-users] Unmerging tickets.
> 
> 
> > On 8/31/05, Scott Frisbie <scottf at eacceleration.com> wrote:
> > > While doing a mass merge of several tickets into one, one of our techs
> > > accidentally got a ticket into the bunch that shouldn't have gone in
> > > with the rest. Is there a way to 'unmerge' a ticket? From the
> > > documentation, it looks like the only way is to change entries in the
> > > DB. I'd rather not have to mess with the DB directly if possible.
> > There is no way to unmerge tickets without changing DB directly.
> >
> > >
> > >
> > > --
> > > Thanks!
> > > Scott Frisbie (Friz) 8^)
> > > scottf at eAcceleration.com
> > > --
> > > "Traveling through hyperspace ain't like dusting crops, boy. Without
> > > precise calculations, we'd fly right through a star, or bounce too close
> > > to a supernova, and that would end your trip real quick, wouldn't it?" —
> > > Han Solo
> > > --
> > >
> > >
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> > >
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> > >
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> > >
> >
> >
> > --
> > Best regards, Ruslan.
> >
> 
> 
> ----------------------------------------------------------------------------
> ----
> 
> 
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Buy your copy of our new book, RT Essentials, today!
> >
> > Download a free sample chapter from http://rtbook.bestpractical.com
> 
> 


-- 
Best regards, Ruslan.