[rt-users] HELP: how to steal a ticket from another queue

[Patrick Morris]

Look under "Basics."  Which queue the ticket lives in is changeable there.

Shen, Tyler wrote:

>Hi,
>
>Can anyone kindly tell me how to take over a ticket from another queue. 
>Occasionally, customer emails are sent to the wrong queue. We want to
>forward the ticket to the right queue. How do we do that. Any
>suggestions are welcome. Thanks in advance!
>  
>