[rt-users] HELP: how to steal a ticket from another queue

[Jesse Vincent]

On Thu, Sep 01, 2005 at 04:21:10PM +1000, Adam Clarke wrote:
> Shen, Tyler wrote:
> >We want to
> >forward the ticket to the right queue. How do we do that. Any
> >suggestions are welcome. Thanks in advance!
> 
> You can reassign the queue from the "Jumbo" view.

Alternatively, from the "Basics" page