[rt-users] (no subject)

[Espen Wiborg]

"Florian Hochstrasser" <florian.hochstrasser at swisslog.com> writes:
> Problem: Resolved tickets should be reopened when the customer sends
> a reply to it after it's been closed. My code:

The default RT installation contains a scrip that does this.

If you've deleted it, it can easily be recreated with the following
parameters:

Condition: On Correspond
Action: Open Tickets
Template: Global Template: Blank

-- 
Espen Wiborg <espenhw at ovitas.no>
In most advertisements, the time displayed on a watch is 10:10.