[rt-users] (no subject)

[Florian Hochstrasser]

Dear list

 

First of all: Hi everyone! I have implemented RT quite a while ago at my
company. It runs very well, but now I need to implement custom stuff.
First of all, a scrip.

 

Problem: Resolved tickets should be reopened when the customer sends a
reply to it after it's been closed. My code:

 

Condition:

if (($self->TransactionObj->Type eq "Correspond") && 

    ($self->TicketObj->Status eq "resolved")) { 

    return(1); 

} else {

    return(undef);

}

 

Custom action preparation code:

$self->TicketObj->SetStatus = 'open';

$self->TicketObj->SetResolved = '';

return 1;

 

I can't get that to work, could anybody please point me in the right
direction?

 

 

Thanks in advance, Florian

 


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