[rt-users] Reply to ticket generating two duplicate e-mails

[Ruslan Zakirov]

Yeah, combine two Scrips into one.
SELECT * FROM ScripActions;
find in results ScripActions that use Notify module use this records
as example, you need create new record with Argument field you want.
Search archives, I think it was discussed at least once last week.

On 9/10/05, Martin Benda <martin.benda at reengine.cz> wrote:
> Hi!
> 
> When someone creates a ticket in a queue which is AdminCc of, all replies to
> his tickets generate two emails - one for him as a watcher and one for him as
> a requestor.
> 
> Is there a way to eliminate these duplicate e-mails?
> 
> Thanks!
> 
> Bendis
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-- 
Best regards, Ruslan.