[rt-users] creating new ticket via mail

[Joby Walker]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

So have a script that removes the watchers when someone takes ownership
of the ticket.

jbw

Andraz Sraka wrote:
> On Sun, 2005-09-11 at 09:46 +0300, Emilian Ursu wrote:
> 
> 
>>Add them as watchers for that queue.
> 
> 
> yes, but as far as I know, they all will receive all correspondence
> (comments and reply) further on, which is not what I want. Only the
> first mail (with yet unknown owner) should be delivered to all people
> who are using that queue.
> 
> 
> How can I delegate owner via that first email that creates new ticket in
> RT?
> 
> regards,
>  Andraz
> 
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Buy your copy of our new book, RT Essentials, today! 
> 
> Download a free sample chapter from http://rtbook.bestpractical.com
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.1 (MingW32)
Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org

iD8DBQFDJF5MgA0gpghkf88RAvDYAKCwZKg1+hlRhOrOfxY/gcLA+bwlxACfTfye
9lv8/xyn8jiO732bjY+JaV8=
=rn3L
-----END PGP SIGNATURE-----