[rt-users] Scripting Custom conditions and actions

[Mahoney, Tim]

I need to create a scrip that when a ticket is autocxreated from email with
a specific word in the subject, it is moved to a specific queue.

In Pigeon language here are how it should work

Condition
If subject LIKE 'pursuant'

Action
make queue = 'Pursuant'

I'm a n00b when it comes to scripting, especially in RT.  Any help would be
greatly appreciated.

Thanks
Tim Mahoney
Win Svr 2003 / RT 3.0.12 / Apache 1.33 / Perl 5.8.6 / MySQL 4.1.18



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