[rt-users] Help: ShowTicket

[Joby Walker]

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We have a similar problem and have resolved it with:

1) We (I) copied the Quick Search (and some user Preference pages) from
RT 3.5. which allow every user to deselect queues that are visible in
the Quick Search.

2) We removed the Top 10 and 10 Newest elements and added a modified
version of MIT's HomePage SavedSearches:

http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

jbw

Shen, Tyler wrote:
> Hi,
> 
> We would like to give everyone the right to see tickets of all queues.
> However, after I set up the right SHOWTICKET for all queues to do this,
> the tickets from all queues jammed into the home page. This is quite
> annoying because most users are only concerned about the tickets related
> to their own queue. Any suggestions are appreciated. Thanks in advance!
> 
> 
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