[rt-users] User groups with non-priv users

[Ruslan Zakirov]

On 9/20/05, Vance Vagell <vance.vagell at audiumcorp.com> wrote:
> Hi Ruslan,
> 
> Thank you for the reply.  The problem with making all of these users
> privileged is that they then see a different "home" when they login.
Yeah, SelfService.

> For example, right now they can only see the tickets they own.  As soon
> as I make them privileged, they then see a list of tickets they own and
> unowned tickets.  Perhaps this is just another configuration option that
I think they see it only because you've configured your RT to show all
Queues/Tickets to privileged users. It's better to manage rights of
your staff members via groups too.

> I need to change, to maintain the look of "home" between privileged and
> unprivileged users?
> 
> In short, is there any way a user can be added to a group if they are
> not privileged?
There is one trick in RT you can use: mark user as privileged, add him
to group, make him unprivileged again. This is messy, but it works
because users still have rights via group membership even they
unprivileged.

I can't say that it's possible to limit privileged interface to
SelfService equivalent with rights management, but shure they can be
pretty close.
> 
> Regards,
> Vance
> 
> 
> On Tue, 2005-09-20 at 13:12 -0400, Ruslan Zakirov wrote:
> > On 9/20/05, Vance Vagell <vance.vagell at audiumcorp.com> wrote:
> > > Hello,
> > >
> > > I have spent considerable time reading the Wiki and other
> > documentation
> > > to figure this out.  We have an active installation of RT, and would
> > > like to start using groups to organize our customers.  For example,
> > we
> > > would like to have a group for each company, with several users
> > > belonging to that group, so that they can share tickets, etc.
> > >
> > > However, when I create a new group and attempt to add users to the
> > > group, only privileged users appear on the list.  I want to add
> > > customers (not staff members) to the group.
> > >
> > > How can I get our customers to show up on this list, so that I can
> > add
> > > them to the group?
> > Make them privileged, because you want give them privileges.
> > Privileged users are not only staff members.
> >
> > >
> > > Thank you,
> > > Vance
> > > _______________________________________________
> > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > >
> > > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > >
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> > >
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> > >
> >
> >
> > --
> > Best regards, Ruslan.
> >
> >
> 


-- 
Best regards, Ruslan.