[rt-users] User groups with non-priv users

[Vance Vagell]

Hi Ruslan,

Thank you for the reply.  The problem with making all of these users
privileged is that they then see a different "home" when they login.
For example, right now they can only see the tickets they own.  As soon
as I make them privileged, they then see a list of tickets they own and
unowned tickets.  Perhaps this is just another configuration option that
I need to change, to maintain the look of "home" between privileged and
unprivileged users?

In short, is there any way a user can be added to a group if they are
not privileged?

Regards,
Vance


On Tue, 2005-09-20 at 13:12 -0400, Ruslan Zakirov wrote:
> On 9/20/05, Vance Vagell <vance.vagell at audiumcorp.com> wrote:
> > Hello,
> >
> > I have spent considerable time reading the Wiki and other
> documentation
> > to figure this out.  We have an active installation of RT, and would
> > like to start using groups to organize our customers.  For example,
> we
> > would like to have a group for each company, with several users
> > belonging to that group, so that they can share tickets, etc.
> >
> > However, when I create a new group and attempt to add users to the
> > group, only privileged users appear on the list.  I want to add
> > customers (not staff members) to the group.
> >
> > How can I get our customers to show up on this list, so that I can
> add
> > them to the group?
> Make them privileged, because you want give them privileges.
> Privileged users are not only staff members.
> 
> >
> > Thank you,
> > Vance
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> >
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> 
> 
> --
> Best regards, Ruslan.
> 
>