[rt-users] Email message body blank in yahoo

Cameron Beattie cameron.beattie at appsteam.co.nz
Wed Sep 21 21:42:58 EDT 2005


I have created a queue which sends an autoreply email to the requestor. When
RT autoreplies to a yahoo account, the email message appears with no message
body. Emails sent to other addresses, including hotmail, do not suffer from
this problem.

I've noticed in hotmail that the email message body starts with the
following characters and wonder if there are some strange characters that
upset yahoo: »¿

The email template (based on the global template) is included below.  Not
that I get the same problem when using the global template so I don't
believe it's something I've done. Has anyone experienced this problem or
could anyone suggest what the cause is?

Regards

Cameron

Subject: Created: {$Ticket->Subject}

This message has been automatically generated in response to the
creation of a ticket, "{$Ticket->Subject()}", a summary of which appears
below.

Your ticket has been assigned an ID of "[{$rtname} #{$Ticket->id()}]".

If you wish to update this ticket at any time visit
http://www.mydomain.co.nz/support/contact_us?type=1&subject=%5B{$rtname}%20%23{$Ticket->id}%5D.

Note: Please do not reply to this email.

                        Thank you,
                        Support

-------------------------------------------------------------------------
Ticket details:
-------------------------------------------------------------------------
{$Transaction->Content()}




More information about the rt-users mailing list