[rt-users] Email message body blank in yahoo

[Jesse Vincent]

On Thu, Sep 22, 2005 at 01:42:58PM +1200, Cameron Beattie wrote:
> I have created a queue which sends an autoreply email to the requestor. When
> RT autoreplies to a yahoo account, the email message appears with no message
> body. Emails sent to other addresses, including hotmail, do not suffer from
> this problem.

I'm going to take a wild guess you're running an out-of-date version of
RT. Come up to 3.4.4 and this issue should vanish.

Jesse

> 
> I've noticed in hotmail that the email message body starts with the
> following characters and wonder if there are some strange characters that
> upset yahoo: »¿
> 
> The email template (based on the global template) is included below.  Not
> that I get the same problem when using the global template so I don't
> believe it's something I've done. Has anyone experienced this problem or
> could anyone suggest what the cause is?
> 
> Regards
> 
> Cameron
> 
> Subject: Created: {$Ticket->Subject}
> 
> This message has been automatically generated in response to the
> creation of a ticket, "{$Ticket->Subject()}", a summary of which appears
> below.
> 
> Your ticket has been assigned an ID of "[{$rtname} #{$Ticket->id()}]".
> 
> If you wish to update this ticket at any time visit
> http://www.mydomain.co.nz/support/contact_us?type=1&subject=%5B{$rtname}%20%23{$Ticket->id}%5D.
> 
> Note: Please do not reply to this email.
> 
>                        Thank you,
>                        Support
> 
> -------------------------------------------------------------------------
> Ticket details:
> -------------------------------------------------------------------------
> {$Transaction->Content()}
> 
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