[rt-users] Virtual RT

[Adrian Carter]

I just thought it prudent to add, I have no problem that such extensions 
cost money.. None at all.. I was just pointing out its not even 
something on the 'free' horizons.... Im currently pestering the 'powers 
that are' to fork out the cash to achieve exactly what we want :)))

Maybe that would change if lots of people where to show cause to need 
it, but so far, I think mine was one of the first times Jesse had had a 
request for something truly 'virtual' that most people can't just solve 
using Multiple Instances (I have an issue where I want to easily slide 
tickets between ISPs as well as having a global RTFM and search 
functions.... something that you can kind of work around using Subject 
regex's but that doesn't solve teh RTFM and Search issues.. which only a 
common database would solve....)

Adrian Carter wrote:

>     I just wanted to add something regarding my interpretations here.
>     Yes, you can run Multiple Instances, *BUT*, and this is a 
> *BIIIIIGGGGGG* but... Its *NOT* Virtual.
>
>     Virtual infers you can run a common and SINGLE backend (ala say 
> Apache) yet had numerous complete and independant configurations that 
> all interact with that same common backend (just like <Virtual> tags 
> inside that Apache config).
>
>     Now, configuring FastCGI and setting lots of instances with 
> slightly different RT_SiteConfigs etc is *not* a 'Virtual' solution, 
> becuase the Database backend is common, and thus, the Queues, Users 
> (Privelged, and worse Unprivliged) and Customer Fields etc etc are common.
>
>     I have a classic scenario where I have techs working two completly 
> seperately branded ISPs. This results in two completly seperate 
> installs of RT due to the differing requirements for 
> Signatures/Priorities/Templates . There is no way to maintain a common 
> single database backend yet maintain seperate versions of these/
>
>     Can you imagine having to setup complete independant versions of 
> Apache for each Virtual Server??? Thats the difference between 
> 'multiple' and 'virtual'.
>
>     Just my experience with RT. I ended up discussing this with Jesse 
> at length, and it would in fact cost money (in the order of $1000's) 
> to have such a system to support multiple signatures and multiple 
> queues and privleges within one database instance (which it must do to 
> be considered 'virtual').
>
> Cheers
>
> Adrian
>
>
> Laurent GAUTROT wrote:
>
>>>Jerry <Jerry at cockatoos.com> wrote :
>>>Is it possible to configure RT in such a way that one installation can
>>>be virtual for many domains, such as you might do for an ISP, with
>>>separate administrators and users for each domain?
>>>    
>>>
>>
>>In fact, yes, it is.
>>
>>Maybe you should give this page a read :
>>
>>http://wiki.bestpractical.com/index.cgi?MultipleInstances
>>
>>  
>>
>>>Alternatively, could it be configured that you could have separate
>>>administrators and users for hundreds or groups at one domain? Would
>>>these be queues? If so, can they be managed with conditional code, or
>>>does each one have to be setup at the mail server and/or other areas?
>>>    
>>>
>>
>>With FastCGI you can have separate environments, so you can setup variables.
>>
>>By this mean, each RT site can have its own customisations.
>>
>>The databases are independant. Notice that if you use MySQL you should take 
>>care of the naming of the databases.  « - » in database names will lead 
>>rt-setup-database to fail (only for MySQL).
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
>>Buy your copy of our new book, RT Essentials, today! 
>>
>>Download a free sample chapter from http://rtbook.bestpractical.com
>>
>>
>>  
>>
>
>-- 
>Adrian Carter
>Technical Manager
>Leading Edge Internet
>
>Web	  http://www.lei.net.au http://support.lei.net.au
>Direct    +61 2 6163 6162  Support 1 300 662 415
>E-mail    cartera at lei.net.au
>  
>
>------------------------------------------------------------------------
>
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
>Buy your copy of our new book, RT Essentials, today! 
>
>Download a free sample chapter from http://rtbook.bestpractical.com
>

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera at lei.net.au

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