[rt-users] Empty comment/correspondence entries are created ...
Lars
lars at hyperreal.org
Mon Sep 26 14:17:00 EDT 2005
Hi,
after upgrading from RT 3.0 to RT 3.4.1 (Debian Package)
I'm seeing strange behaviour regarding the "Comment" and
"Reply" links.
If a user select either "Comment" or "Reply" in the
ticket view _without_ actually submitting a comment
or correspondence, an emtpy comment or correspondence
entry is created in the ticket's history.
The scribs/template configuration is more or less standard.
Is this a bug, feature, or configuration error?
How can I prevent this? Our RT users are getting confused
by this.
ciao...
-Lars
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