[rt-users] Empty comment/correspondence entries are created ...

Lars lars at hyperreal.org
Mon Sep 26 14:17:00 EDT 2005


Hi, 

after upgrading from RT 3.0 to RT 3.4.1 (Debian Package)
I'm seeing strange behaviour regarding the "Comment" and
"Reply" links.

If a user select either "Comment" or "Reply" in the
ticket view _without_ actually submitting a comment
or correspondence, an emtpy comment or correspondence
entry is created in the ticket's history. 
The scribs/template configuration is more or less standard.

Is this a bug, feature, or configuration error?
How can I prevent this? Our RT users are getting confused
by this. 

ciao...
-Lars



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