[rt-users] Empty comment/correspondence entries are created ...

[Drew Barnes]

http://wiki.bestpractical.com/index.cgi?FAQ

Lars wrote:
> Hi, 
>
> after upgrading from RT 3.0 to RT 3.4.1 (Debian Package)
> I'm seeing strange behaviour regarding the "Comment" and
> "Reply" links.
>
> If a user select either "Comment" or "Reply" in the
> ticket view _without_ actually submitting a comment
> or correspondence, an emtpy comment or correspondence
> entry is created in the ticket's history. 
> The scribs/template configuration is more or less standard.
>
> Is this a bug, feature, or configuration error?
> How can I prevent this? Our RT users are getting confused
> by this. 
>
> ciao...
> -Lars
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati