[rt-users] ITIL?

[Michael S. Liebman]

On Wed, Sep 28, 2005 at 01:34:47PM +0000, enediel gonzalez wrote:
> Does the request tracker follows the ITIL specifications?
> Maybe this is question doesn't out of sense, somebody came to me asking for 
> this.

Answered in August. http://lists.fsck.com/pipermail/rt-users/2005-August/032981.html

Basically, it's all in how you configure RT.

Michael
-- 
Michael S. Liebman                      m-liebman at northwestern.edu
                  http://msl521.freeshell.org/
"I have vision and the rest of the world wears bifocals."
        -Paul Newman in "Butch Cassidy & the Sundance Kid"