[rt-users] ITIL?

[Ramon Kagan]

Greetings,

If you mean, does RT comply with all of ITIL, the answer is no.  However, 
that is only if you are implementing the complete ITIL framework.  We use 
RT as a component of our ITIL implementation, i.e. for incidents and 
change management (i.e. approvals).  Remember that ITIL is just a 
framework, how one implements it will differ from another.  RT can be 
customized to fit ones needs for some of the modules if they know what 
they want.  Personally I do not believe anything follows ITIL since ITIL 
is not a set of rules, just guidelines.

Ramon Kagan, GCIA
York University, Computing and Network Services
Information Security  -  Senior Information Security Analyst
(416)736-2100 #20263
rkagan at yorku.ca

-----------------------------------   ------------------------------------
I have not failed.  I have just	       I don't know the secret to success,
found 10,000 ways that don't work.     but the secret to failure is
 				       trying to please everybody.
 	- Thomas Edison				- Bill Cosby
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On Wed, 28 Sep 2005, enediel gonzalez wrote:

> Hello everyone?
>
> Does the request tracker follows the ITIL specifications?
> Maybe this is question doesn't out of sense, somebody came to me asking for 
> this.
>
>
> thanks in advance for any answer
> Enediel
> Linux user 398956
>
>
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