[rt-users] Issue with rt2 to rt3 conversion

[Dave Taylor]

Thanks Tom, that wasn't really my answer, but you pushed me in the right
direction.  Chalk this one up to the DUH factor.  I was using an older
version of the conversion script (1.11).  I downloaded 1.21 and it works
beautifully.

Thanks again.
Dave 

-----Original Message-----
From: Tom Lichti [mailto:tom at redpepperracing.com] 
Sent: Wednesday, September 28, 2005 2:05 PM
To: Dave Taylor
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Issue with rt2 to rt3 conversion

Dave Taylor wrote:
> As you can see, I got errors importing the groups and then after it 
> imported 30 tickets.  I am able to log into the web interface and see 
> these 30 tickets as well as all of my groups.  I have been searching 
> the mailing list archives for the error seen during the ticket import 
> but haven't found an answer to the error.
>
> Can anybody shed some light on this for me, it would be appreciated.  
> If I have left out any pertinent information, please let me know and I 
> apologize in advance.
>   
I had problems with the import due to a too new version of
DBIx::SearchBuilder, I believe. I ran the dump out of RT2 with the version
specified for RT2 (0.48 I believe) and then I upgraded to the version
required for RT3 (I used RT 3.2.3 so not sure what version it was off hand)
and then ran the dump into RT3 without any problems. Might want to check
that out, along with any other tips that come along.

Tom