[rt-users] RT - SSL - Create/Resolve issue

[Ben Robson]

Charles,

If everything is working fine, up until shortly after you "Submit" the newly created ticket, then the issue is in your RT_SiteConfig (or RT_Config) in ~/rt-dir/etc/.

In there is a specification of the URL used by RT, including the "http[s]" and "URL:port" component.  So you need to set these to use HTTPS and 443.  You should find things work fine then.

I am prompted to ask Jesse a question at this point.... why does RT use explicit links, such that the above issue occurs, why is it that when a ticket is created it doesn't just refer to the relative link?

Regards,
BenR


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com on behalf of Charles Kugelman at HQ
Sent: Fri 9/30/2005 1:58 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT - SSL - Create/Resolve issue
 
We are having an issue with RT and SSL:

 

When using SSL, we are being presented with a "page cannot be displayed"
upon create/resolve of tickets. This happens immediately after the
"create" or "update ticket" button is clicked. If the user clicks the
back button and makes another attempt to send the create or update
request it then completes successfully.

 

I've checked the error logs of Apache and RT; nothing is generated when
this occurs.

 

#start httpd.conf snip

 

#This is how we setup http://rt.domain.com <http://rt.domain.com/>  to
redirect to https://rt.domain.com <https://rt.domain.com/> .

#I'm sure there is a better way of doing this, any suggestions?

#Could this be the problem?

<VirtualHost ip.ad.re.ss:80>

        ServerName rt.domain.com

        ServerAdmin rtadmin at domain.com

        DocumentRoot /opt/rt/share/html/redir #The index.html is an
instant redir to the https site.

</VirtualHost>

 

 

LoadModule ssl_module         libexec/libssl.so

Listen 443

 

<VirtualHost ip.ad.re.ss:443>

        ServerName rt.domain.com

        ServerAdmin rtadmin at domain.com

        DocumentRoot /opt/rt/share/html

        SSLEngine on

        SSLCertificateFile /usr/local/apache/conf/ssl.key/server.crt

        SSLCertificateKeyFile /usr/local/apache/conf/ssl.key/server.key

        AddDefaultCharset UTF-8

        PerlModule Apache::DBI

        PerlRequire /opt/rt/bin/webmux.pl

        <Location />

                SetHandler perl-script

                PerlHandler RT::Mason

        </Location>

</VirtualHost>

 

#end httpd.conf snip

 

 

Thanks in advance.

 

 

Charles Kugelman

Network Administrator

ITT Educational Services, Inc.

 


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