[rt-users] Several Silly Questions

[Drew Barnes]

** I use RT3.2.2  -  Your files/locations/etc may vary**

Jay R. Ashworth wrote:
> for which I didn't see obvious answers on the docu-wiki:
>
> 1) Is it possible to get ticket search reports to list exact dates
> instead of relative time?  (29 Sep 05, instead of "3 days ago")
>   
Use LastUpdated instead of LastUpdatedRelative, Resolved instead of 
ResolvedRelative, etc.
> 2) Is there an easy way to get stalled tickets to appear in the Top 10
> list?  (And why isn't that the default?)
>   
Copy MyRequests and MyTickets from rtdir/share/html/Elements to 
rtdir/local/html/Elements and change
my $Query = " Owner = '".$session{'CurrentUser'}->Id."' AND ( Status = 
'new' OR Status = 'open' )";

to

my $Query = " Owner = '".$session{'CurrentUser'}->Id."' AND ( Status = 
'new' OR Status = 'open' OR Status = 'stalled' )";
 in the <%init> section.
> And a couple of questions which border on suggestions. :-)
>
> 3) Is there a way to pick up the resolution comment onto ticket search
> reports?  Alternatively, should there be a dedicated ticket-level field
> for that which *can* be put on such reports?  I realize I can do that
> with a custom field, and I am, but it's hard to *get* to that field to
> enter the data.  Which leads to:
>
> the question I think someone was actually asking the other day:
>
> 4) Is there a way to get ticket-level custom fields to appear on the
> transaction-level field?  My custom "Resolution Summary" field, frex.
> If I could fill it in when resolving the ticket, instead of having to
> go another click deep to get to it; it'd be nice.
>
> And, finally:
>
> 5) Is there anyway to get a 'fireboard' view of the most recently added
> *transactions* for a group or queue?  Something a manager could use to
> maintain a tactical overview of Work In Progress?
>
> Cheers,
> -- jra
>   

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati