[rt-users] Canned responses

[Travis Campbell]

John Paul Hayes wrote:
> 
> Therefore, would it be difficult to modify RT to include a canned response
> facility where by in reply to
> a support query you could select the appropiate response from a drop down
> menu (by subject) and e-mail this in reply to the query.
> 

It's already implemented.  You're looking for RTFM (the RT FAQ Manager).  It
has the functionality you're looking for.

Travis
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