[rt-users] Canned responses

[Stephen Turner]

At Thursday 3/30/2006 05:30 PM, Stephen Turner wrote:
>At Thursday 3/30/2006 04:18 PM, John Paul Hayes wrote:
>>Hi rt-users,
>>
>>An interesting idea just occured to me:
>>
>>An integral part of my companies support function orbits around RT.
>>Since we get a large amount of queries from clients, it stands to 
>>reason that you will get multiple
>>questions of the same type.
>>
>>Therefore, would it be difficult to modify RT to include a canned 
>>response facility where by in reply to
>>a support query you could select the appropiate response from a 
>>drop down menu (by subject) and e-mail this in reply to the query.
>>
>>Has anybody out there implemented such a facility or even tried to?

RTFM does provide this functionality & more.

I posted some code that uses a simpler, less full-featured solution at:

http://wiki.bestpractical.com/index.cgi?CannedReplies

Steve